I had an AMAZING experience with Lee. The hubby had a conference in LA and I tagged along, made an appointment with Lee since we were in the area. From start to finish I found her to be professional and prompt. Her website is easy to navigate and informative. She answered all of my questions via email in a timely fashion. We communicated until I arrived in LA. She even sent pictures and a video of my custom color!!! When I arrived I was VERY pleased with the color and the hair that she sells. A beautiful Indian wavy, it was perfect!. Her install was flawless, she explained everything in detail. I also ordered a custom wig unit.... Lee is beautiful inside and out and SHE KNOWS HAIR!!! SHE'S A WIZARD. Classy salon and great service. Five stars all day!!!