I first came to Roxanne about 4 months ago, with some serious acne that had become an issue only in the last year. I found an online deal for a Classic Facial and thought, why not? So I made an appointment. At my first appointment, Roxanne told me that a Classic Facial wouldn't be the right treatment for me because of my active breakouts, and she happily instead gave me the first of my Acne treatments instead, at no additional cost. (The deal I had purchased was for the Classic Facial, which I believe is something like $50 less than the acne treatment). With no pressure, Roxanne recommended PCA and Babor products to treat my acne at home, and also said that within 3 months of regular facials with her, I would start to see results. She offered me a $120 deal for my acne treatments, which would include, she said, any treatment needed at no additional cost. Usually if you want (or if your aesthetician recommends) an additional peel or mask, your salon will charge way more on top of your facial price, but Roxanne included all those services and extra peels with the cost of the acne facial. I'm so happy with my results so far! I've been in about once every 4 weeks, and with regular home care in addition to Roxanne's treatments, my skin has visibly improved so much! The texture is smooth and no longer acne ridden, and my breakouts are reduced considerably. Now we are working on getting rid of some of the scars. While I had never gotten a facial before coming to Cloud 9, I would absolutely recommend Roxanne and Cloud 9 to anyone. Roxanne is warm, friendly, and caring, but she also knows what's she's doing and does very good work! Her salon is intimate and private so you always have her full attention, and the environment is so relaxing that I look forward to my appointments (yes, even the zit-popping!). And while Cloud 9 isn't the cheapest salon out there, you certainly get your money's worth, and Roxanne is not shy to use the best products your skin needs.